Articles on: Billing

How to pay outstanding invoices

How to Pay an Outstanding Invoice in the Client Area

This article provides a step-by-step guide on how to pay outstanding invoices through the client area.

Step 1: Log in to the Client Area

Navigate to the Client Area: You can login to the client area by clicking here.

Enter Your Login Details: Once you reach the login page, enter your email address and password associated with your account. If you've forgotten your password, use the Forgot Password? link to reset it.

Click on the 'Login' Button: After entering your credentials, click on the Login button to access your client area.

Step 2: Access Your Outstanding Invoices

Navigate to the 'Billing' Section: After logging in, hover over the Billing icon on the left side of the client area.

Select 'My Invoices': Under the Billing menu, you will find an option labeled My Invoices. Click on this to view a list of your invoices.

Step 3: View and Select the Invoice to Pay

Find Your Outstanding Invoice: In the My Invoices section, you'll see a list of your invoices, including their status (Paid, Unpaid, Cancelled, etc.). Look for the invoice(s) marked as Unpaid – these are your outstanding invoices.

Click on the Invoice Number: To view the details of an outstanding invoice, click on its invoice number. This will take you to a detailed view, where you can review the charges and total amount due.

Invoice mass payment (optional): You also have the option of paying all your outstanding invoices at once, by hovering over the Billing icon on the left, and clicking on Mass Payment. You will then be able to select your payment method and pay all outstanding invoices in one go.

Add Funds payment (optional): You also have the option to add funds to your account, and then pay each invoice manually with funds that you've added to your account. Any new invoices generated will automatically be paid from the credit balance in your account.

Step 4: Pay the Invoice

Choose a Payment Method: On the invoice details page, you'll find one or more payment method options, such as Stripe or PayFast. Select your preferred payment method.

Enter Payment Details: Depending on the payment method you've chosen, you'll need to provide the necessary payment details. For example, if you're paying with Stripe, you'll need to enter your card number, expiration date, and CVV code. If you've chosen PayFast you will have a number of different payment options including InstantEFT for South African clients.

Submit Your Payment: After entering your payment details, look for a button labeled Pay Now if you're using Stripe. If you're using PayFast you'll see the Pay Using Payfast or Subscribe buttons. Click on the applicable button to process your payment. We suggest clicking on the Subscribe button if you're using PayFast which will ensure your invoices are automatically paid each month, thus minimizing service disruption due to unpaid invoices. You can read more about our billing methods and how we bill in this article.

Step 5: Confirmation and Receipt

Wait for Payment Confirmation: After submitting your payment, you should receive a confirmation message on the screen, and an email confirmation as well.

Download Your Receipt: Once your payment is confirmed, you can usually download a receipt from the invoice page. This is useful for your records or if you need to submit proof of payment.

Troubleshooting Tips

Payment Method Not Working: If you encounter issues with your chosen payment method, try using an alternative method if available, or contact support for assistance.
Login Issues: If you're unable to log in to the client area, ensure you're using the correct email address and password. If issues persist, contact support for help with accessing your account.
Invoice Queries: If you have questions about charges on your invoice or believe there has been an error, contact support for assistance.

Paying an outstanding invoice in the client area is a straightforward process that allows you to manage your hosting payments efficiently. Always ensure your payment information is up to date to avoid service interruptions due to unpaid invoices.

Updated on: 21/02/2024

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